The single most important aspect of any business communications service is the ability to handle and receive all customer calls. Our Inbound service provides simple routing of calls to alternative numbers and voicemail, through to professional auto-attendants and call queuing systems.
The Inbound online portal allows for real-time monitoring of calls and statistics and additionally the ability to make changes as and when required.
Available on non-geographic (08, 03 etc.) numbers, Simple Translation allows callers to be ‘call-forwarded’ to any single destination (landline or mobile).
Contact Path – suitable for multi-site/multi-department organisations that need to route calls according to who the caller is, by caller’s location to the nearest office or the relevant account manager. Hunt group routing across particular teams is also possible.
Contact Point – ideal for the sole trader/single-site business that wants to set up and change their call routing according to opening hours/staff availability.
Contact Pro – provides complex, reliable call centre functionality, suited to businesses that place high value on customer service and are looking to deal with incoming enquiries effectively without missing a call.
The Inbound App enables you to access your Inbound call management portal from your smartphone. Great for making changes whilst on the move or in a Disaster Recovery scenario where accessing the office is a problem, the Inbound app provides access to key Inbound functions in addition to call history and weekly call trends.
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